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Scammers Targeting Your Netflix Account

Stephen Shugerman, Getty Images

Well, it looks like there’s another scam going around. This one is a new phishing scam targeting Netflix subscribers.

Users that are targeted are led to a phony webpage that may resemble the real Netflix login page. The Netflix user then is told to enter their account information and the fake website claims that the user’s account has been suspended. A fake customer service number is provided and a “representative” recommends the user download the “Netflix support software,” which is remote login software that gives the fake representative full access to the user’s computer.

Paula Fleming, vice president for the Better Business Bureau serving Maine, Eastern Massachusetts, Rhode Island and Vermont says, “Netflix has a good reputation and scammers are taking full advantage of that.” “Anyone using their video-streaming service could fall for this scam.”

There are three key indicators consumers should look for that show the email involved in this scam is not actually from Netflix: First, the phone number is not Netflix. Instead, the number belongs to a call center in India. Second, the webpage is a pop up. And third, the “representative” wants to log into your computer via remote software.

Here are some tips, provided by the BBB, on how to avoid this scam and others like it:

  • Never let someone log into your computer remotely. When someone logs in, they can do anything you can do on your computer. They can access anything including personal and financial information.
  • Do not click links in emails. It is better to type the address in the search bar manually.
  • If the URL seems odd, do not continue to go to the site. If it is a scam, it will most likely have an unusual URL. It will likely contain a common name but be accompanied by jumbled letters or numbers.
  • Always look up the business’ phone number on their website. If you need to call a business, look it up on their official website. This will ensure that you are calling a legitimate number.

Next: You Could Be Billed for Returning Calls to Unknown Numbers

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