Maine Customers Urged to Check Spectrum Bills After Cancellation

If you recently canceled your Spectrum internet service, you may want to take a close look at your final bill. A new Maine law requires cable and internet providers like Spectrum to prorate your charges when you cancel partway through the month.

What does that mean? According to WGME 13, instead of paying for the entire month even if you only had service for a few days, you should only be charged for the exact days you used the service. This law, passed in 2024, expands on a similar rule that’s been in place since 2022 covering TV cable bills.

However, not all providers are following this new rule as they should. WGME reported that State Representative Chris Kessler discovered this firsthand when he canceled his own Spectrum internet service.

When his final bill arrived, it wasn’t prorated, meaning he was charged for the full month despite canceling early. After contacting Spectrum multiple times and pushing the issue, his bill was finally corrected.

Kessler is urging other Mainers to review their bills carefully after canceling services and to speak up if they see any charges that don’t add up. It’s important to know your rights and make sure companies are following the law.

If you run into problems, you can contact the Maine Public Utilities Commission for help.